Cloud and Telecom Resources
Cloud Contact Center
Communication is the foundation of all successful relationships, and businesses today of all sizes and industries are measuring success by the Customer Experience. Your customers communicate using more channels than ever – are your contact center agents enabled to support digital omnichannel behavior to better engage and satisfy your customers? more
Software-Defined Networking (SD-WAN)
As businesses continue to drive efficiency through cloud applications, many are finding that their traditional WAN links are too slow, expensive and require complex configurations. SD-WAN alleviates this problem by coupling links, such as MPLS, Cable, DSL, T1, LTE and Ethernet, and allowing applications to tap into unused capacity. more
Dark Web Monitoring
The Dark Web is an area of the internet that is not visible by using search engines, but instead requires special software to gain entry. The Dark Web is known for its anonymity, a place where criminals can buy and sell nearly anything. more
Firewalls are not Enough
People work anywhere and everywhere now – from co-working spaces and coffee shops to airport lobbies, using innovative devices, apps and Cloud services to re-imagine and redefine their workdays.
It’s great for productivity and efficiency, but it’s stretching network security to the breaking point – creating hidden gaps and vulnerabilities as employees move further away from the traditional “office.” more
Microsoft Office 365 SaaS Protection
With more and more businesses depending on Office 365 for collaboration and business operations, the risk of potential data loss is impossible to ignore. Although data is stored on Microsoft servers, Microsoft does not take responsibility for data loss that occurs on the client’s side. more
Ransomware Response Checklist
Ransomware encrypts/blocks your data until a ransom is paid. It comes in many variants (such as CryptoLocker, Petya, and WannaCry) but it’s constantly evolving, making it very difﬁcult to protect against.
So what should you do if you are hit by ransomware? Check out our checklist to ensure you are taking the right steps. more
Secure Password Management
Did you know that more than 30% of employees keep track of passwords by writing them on Post-it Notes? Did you also know that more than 60% of all data breaches result from weak or stolen passwords?
So, how do you adopt password management best practices without compromising security? Our secure documentation platform is the solution! more
Windows Server 2008 End of Support
Extended support for Windows Server 2008 and Windows Server 2008 R2 ended January 14, 2020. more