Technology Specialist

Technology Support Specialist

Job Type
Full-time, Salary

Summary

As a Technology Support Specialist, your role is to ensure proper IT operations by effectively resolving and documenting Level 3 IT and Telecom requests. This includes onsite, via phone, via email and via remote access.

This is a full-time, exempt position conducted Monday – Friday, 8:00 AM to 5:00 PM. Standard 40 hour workweek applies, but Candidate must be flexible for after-hours work and occasional weekend projects when requested or required.

Candidate must have their own vehicle to travel, must be reliable, have a legal driver’s license and have a clean driving record.

Essential Duties and Responsibilities:

  • Configuration, installation and troubleshooting of servers, networks and workstations.
  • Configuration, installation and troubleshooting of Cloud VoIP solutions, mobile devices and peripheral equipment.
  • Troubleshooting and replacement of failing equipment.
  • Installation, configuration and troubleshooting of software.
  • Operating System optimization and preventative maintenance tasks.
  • Endpoint protection installation and configuration; threat remediation.
  • Resolution of service desk tickets in a timely, appropriate manner.
  • Ensure privacy of confidential information including records and files.
  • Other duties as assigned.

Education:
Bachelor’s degree in Information Technology or related field, or in lieu of degree, a combination of equivalent education and work experience.

  • A+ Certification preferred
  • Network+ Certification preferred
  • Data cabling and termination experience a plus

Qualifications:

  • 4+ years of experience working in a production IT environment.
  • Exceptional customer service, communication, problem solving and analytical skills.
  • Strong knowledge of TCP/IP, DHCP, DNS, LAN and VoIP concepts.
  • Strong knowledge of Windows Operating Systems and Microsoft Office Suites.
  • Knowledge of Office 365 suite of solutions.
  • Familiarity with disk imaging and cloning technologies.
  • Have experience with network infrastructure equipment such as routers, switches, firewalls and wireless.
  • Experience with various brands/types of multi-function devices and network printers.
  • Responsible for understanding and complying with all policies, procedures and regulations relating to job duties.
  • Ability to communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technology solutions.
  • Ability to work independently with little supervision.
  • Ability to work with a network of 3rd party vendors, ISPs and MSPs.
  • Capable of lifting at least 50 pounds.
  • Capable of working in cramped computer closets, tight spaces, under desks and on ladders.

Contact:
jobs@reliablesgrp.com