reliable-solutions-group

When DIY IT Fails: Real Costs.

Thu, 14 Aug 2025 14:54:14 GMT

Last Updated June 19, 2025 by Emelia Aceto

Key Takeaways: What You’ll Learn About the Risks of DIY IT

The hidden costs of mismanaged IT , including bloated budgets, missed deadlines, and overburdened employees.
How DIY IT can stall business growth , frustrate teams, and put operations at risk.
The benefits of strategic IT support , from expert management and 24/7 monitoring to goal-aligned consulting and reliable data protection.

When your business is growing, it's tempting to handle IT on your own, or rely on that one tech-savvy employee who "knows computers." But as systems become more complex and security threats become more frequent, DIY (Do It Yourself) IT can quickly become a liability.

One glitch, outage, or overlooked update can grind operations and projects to a halt, frustrate clients, and cost more than you might think. Let’s break down the hidden, and often underestimated, costs of tech mishaps, and what your business can do to stay ahead of it.

The Hidden Costs of Mismanaged IT Go Beyond the Budget

IT issues aren’t always loud or obvious. More often, they creep in quietly, showing up as bloated budgets, delayed projects, and overwhelmed employees, forced to juggle technical problems instead of focusing on the work they were hired to do.

Bloated budgets often result from reactive spending on patchwork fixes, last-minute software purchases, and/or underutilized tools.

Missed project deadlines become common when technology isn’t aligned with business goals or teams waste time troubleshooting instead of executing.

Even more concerning, employees are frequently forced to take on IT responsibilities that fall far outside their job descriptions, distracting them from their core roles and lowering overall productivity. And if you have an internal IT team, their valuable skills are often wasted juggling unrelated tasks, holding back critical projects and limiting your company’s potential to innovate and scale.

The result? Slower growth, frustrated teams, and a company that’s always playing catch-up instead of moving forward.

So, what’s the next step?

When tech troubles cost more than time, it’s time to call in the pros.

At Reliable Solutions Group, we do more than just fix IT problems. We take a strategic, hands-on approach to keep your business running smoothly and your team focused.

Here's how:

Expert IT management so your staff isn’t stuck solving tech issues
Project planning and execution to keep initiatives on time and on budget
Ongoing consulting to align technology with your business goals
24/7 monitoring and maintenance to prevent disruptions before they happen*
Data protection and recovery to keep you secure and prepared for the unexpected**

With the right partner, IT supports your growth instead of slowing it down.

Ask Yourself This…

“If our technology caused missed deadlines, blew the budget, and burned out our team, what would it really cost us... and who would be there to fix it?”

If you don’t love your answer, it might be time for a conversation.

Claim your free system audit and take the first step toward smarter IT.

Let’s connect: info@reliablesgrp.com

*See our article on our Proactive Management Program here: Reliable IT, Resilient Business: The Power of Proactive Support

**See our article on our Managed Continuity here: Is Your Business Built To Withstand the Unexpected?

Is your IT provider really paying attention?

Thu, 14 Aug 2025 14:54:10 GMT

Last Updated July 17, 2025 by Emelia Aceto

Key Takeaways: What You’ll Learn About IT Provider Accountability

Why familiarity with your IT provider doesn't guarantee protection , and how complacency can lead to overlooked vulnerabilities.
Common gaps in managed IT services , including missing backups, inactive antivirus, and unpatched systems despite being listed on invoices.
The value of third-party assessments to ensure you're truly getting the cybersecurity protection you're paying for... before a breach happens.

You might have a long-standing relationship with your current IT provider. Maybe they’ve been with you and your business for 5, 10, even 20 years. The familiarity, the routine, the trust... it’s all there.

Each month, you see the invoice: vulnerability scans, antivirus, backups, patching, and more. It sounds comprehensive, and the price suggests you’re getting full protection.

So, you assume it’s handled.

But here’s the question: Is your IT provider actually delivering on those promises and making sure you’re fully covered?

Over the past few weeks, we’ve run initial cybersecurity assessments for new clients who believed their systems were fully protected. On paper, they were. But in reality, we found missing backups, inactive antivirus, and unpatched vulnerabilities. Not because the clients didn’t care, but because no one was watching closely enough.

They paid for peace of mind. What they got was a false sense of security.

But this isn’t about blame. It’s about awareness.

Most businesses trust their provider is doing the work behind the scenes. That’s fair, and expected.

But the truth is, not all providers stay proactive. Not all follow through. And not all check in to ensure you're getting what you're paying for or even using the tools you are purchasing each month.

The image above shows a real invoice from one of our clients. Their previous provider billed for essential services (highlighted above) including vulnerability scans, backups, antivirus, and patching.

But when we reviewed their systems, we found no evidence that these critical protections were in place.

This gap in security left the client vulnerable to potential attacks that could have led to significant revenue losses and damage to their reputation.

What you need is a provider who’s committed. One who pays attention. One who cares.

Sometimes, the hardest decision in business is to rethink what’s “good enough.”

Too often, we talk to leaders who stay with the same providers, platforms, or processes, not because they’re working optimally, but because they’re familiar.

Comfort doesn’t always equal security.

Loyalty doesn’t always equal value.

And “what we’ve always done” isn’t a strategy.

If you’re second-guessing any part of your IT, infrastructure, or vendor partnerships: that instinct is worth exploring. You don’t need to make a switch today. But you should know your options.

It’s not your job to chase down the services you’re already paying for. It’s your provider’s job to deliver them and verify they’re protecting your business the way they should.

That’s why we lead with audits and assessments . Not to criticize, but to clarify. To ensure your infrastructure is aligned with your needs, and nothing is overlooked.

You shouldn’t have to wonder if your systems are safe, you should know.

Loyalty is admirable, but it shouldn’t come at the cost of your business’s safety. Choose a provider who earns your trust every day. One who actually protects your systems, your data, and your success.

If your current provider hasn’t checked in, validated your protections, or helped you maximize your IT tools recently, it may be time for a second opinion.

We offer a free cybersecurity assessment , with no pressure and no strings attached, because we believe in earning trust by showing up, staying engaged, and doing the work.

IT should never be a guessing game.

If you’re not 100% confident in the support behind your systems, let’s talk.

We’re here to help you move from assumptions to assurance.

info@reliablesgrp.com | 216.373.7768

Home Sweet Cyber Safe Home: Your Security Guide

Thu, 14 Aug 2025 14:54:09 GMT

Last Updated July 3, 2025 by Emelia Aceto

Key Takeaways: What You’ll Learn About Remote Work Security

Essential cybersecurity best practices for working remotely, including device usage, strong passwords, and secure home networks.
How to protect sensitive data at home , from avoiding public Wi-Fi risks to managing privacy during calls and meetings.
Ways to avoid remote work threats like phishing, social engineering, and outdated software vulnerabilities.

Remote work is here to stay, and so are the new security risks that come with it. Whether you just started logging in from home or have been doing it for years, protecting your company’s information is more important than ever.

Between handling sensitive client information, managing financial data, or just hopping on a web meeting, these best practices can help keep company data (and your own) safe.

1. Company Devices Are for Company Work

Company-issued devices are configured with security controls, monitoring software, and restricted access for a reason: to ensure productivity and protect from threats. However, a quick visit to an unsafe site or downloading an unapproved app can expose the network to malware, ransomware, or data leaks.

Shared access increases the risk of accidental or intentional breaches, meaning family and friends should never use these devices for personal activities.

Stick to work-related tasks and avoid mixing personal browsing or downloads. This simple rule helps prevent accidental data breaches and keeps your company’s information safe.

2. Strong, Unique Passwords Are a Must

Always use strong, unique passwords for all your devices and accounts (not your pet’s name or “123456”).

Consider using a password manager to keep track of your credentials securely and use Multi-Factor Authentication whenever possible, especially when using a VPN!

A VPN, or a Virtual Private Network, is a service that encrypts your internet traffic and routes it through a secure server, effectively masking your IP address and location.

3. Privacy Matters, Even at Home

When taking work calls, find a quiet, private space where others can’t overhear sensitive information.

If you are away from the home office, avoid speaking names, account numbers, or other identifiers out loud. For industries with strict compliance standards, like healthcare (HIPAA) or finance (FINRA), use a privacy screen protector to block shoulder-surfers and always connect to your company network via a VPN.

Also, make sure you can lock your device and store it securely when not in use.

4. Secure Your Wireless Connection

Your home network is a gateway to your company's systems.

Change the default password on your home Wi-Fi and enable WPA-2 encryption (or higher). You can also consider hiding your SSID (network name) and setting up a guest network for visitors.

Avoid using public Wi-Fi for work whenever possible, but if you must connect from a coffee shop or another public place, then at least make sure you are connecting to secure sites using HTTPS and TLS (ask your IT dept) or use a company provided VPN to encrypt your connection and keep hackers at bay.

5. Keep All Software Updated, Even Your Thermostat!

Regularly update all software on your devices, including smart home gadgets like thermostats or security cameras.

Outdated software is a common entry point for cybercriminals, whether it is a computer or a baby monitor.

6. Know Your Company’s Remote Work Policies

Every organization has different requirements. You should understand:

Approved software and apps
VPN and backup protocols
Device usage rules
Reporting procedures for suspicious activity

Following these not only protects data, but it also protects you from liability.

7. Be Mindful on Social Media

Oversharing can put your company at risk. Avoid posting about business itineraries, corporate information, business travel plans, or your daily routines.

Why?

Cybercriminals scrape social media for clues to craft phishing emails or impersonate executives. Something that seems innocent can turn into a major vulnerability.

8. Watch Out for Phishing Scams

Phishing emails are a top threat. If an email seems suspicious, even if it looks like it’s from a colleague, double-check before clicking links or opening attachments.

When in doubt, call or message the sender through a trusted company channel to confirm the message’s legitimacy.

The Bottom Line: Remote work comes with great freedom, and also great responsibility. By staying mindful of these security best practices, you help protect your company, your clients, and yourself. A secure setup at home strengthens the whole team. IT would rather double check than disinfect, and these small actions add up to big protection.

Tech Check: Get Your School Year Started Right

Thu, 14 Aug 2025 14:53:35 GMT

Last Updated August 12, 2025 by Emelia Aceto

Here’s what you’ll learn in this article:

How Managed Service Providers (MSPs) deliver proactive IT support to minimize school downtime
The importance of scalable, secure technology solutions in education environments
Strategies for ensuring cybersecurity, data privacy compliance (FERPA, HIPAA), and cost-effective IT management in schools

It’s that time of year again, and schools are getting ready to welcome a new group of students. Between finalizing curriculums, organizing Student Information Systems, communicating with families, and performing safety checks, you’re prepared.

But is your IT?

As technology continues to play a bigger role in education, ensuring your IT systems are ready for the school year is just as important as lesson planning. In today’s connected world, technology is no longer just a classroom aid. It’s the foundation for how schools operate, communicate, and educate.

From digital learning platforms and device management to secure networks and student data protection, schools rely heavily on their IT infrastructure. But with limited internal resources, tight budgets, and increasing cybersecurity threats, many educational institutions are turning to Managed Service Providers (MSPs) for the support they need to stay ahead and stay secure.

Here’s how an MSP can play a vital role in keeping educational environments running smoothly, securely, and effectively:

1. Proactive IT Support and Maintenance

Downtime in a school environment can bring lessons to a halt, delay administrative work, and disrupt communication between teachers, students, and parents. we offer 24/7 monitoring and proactive maintenance to identify and fix issues before they become problems, ensuring that classrooms stay connected and operations stay on track.

2. Scalable Technology Solutions

Whether it’s a single building or an entire district, we provide scalable solutions that grow with your school’s needs. From setting up Wi-Fi across campuses to managing thousands of student devices, MSPs ensure that technology keeps pace with enrollment, curriculum changes, and remote learning requirements.

3. Strengthened Cybersecurity

Schools are increasingly targeted by cybercriminals looking to exploit weak security systems and access sensitive student data. A reliable MSP will help protect your environment with advanced cybersecurity measures, including:

Endpoint protection
Network firewalls
Data encryption
Security awareness training for staff
Backup and disaster recovery plans

They also stay ahead of evolving threats, so your school isn’t caught off guard.

4. Compliance and Data Privacy

Schools must comply with strict data privacy laws like FERPA and, in some cases, HIPAA. At Reliable Solutions, we understand the compliance landscape and can implement policies, tools, and systems that help schools maintain compliance while protecting student records and communications.

5. Cost-Efficient IT Management

Hiring a full-time IT team can be costly, and for many schools, it isn’t practical. Managed Service Providers offer a more efficient alternative with a predictable, subscription-based model that allows schools to budget effectively while gaining access to a broad range of IT expertise, from network engineers to cybersecurity specialists.

Whether managing all IT operations or supplementing your internal staff, an MSP ensures your school has the support it needs to stay secure, connected, and ready for anything the school year brings.

6. A True Technology Partner

More than just outsourced IT help, the right MSP acts as a strategic advisor. They work closely with school administrators to align technology with educational goals, recommend improvements, and plan for long-term success.

In Summary:

Technology in education is essential, but managing it doesn’t have to fall solely on the shoulders of internal staff. A Managed Service Provider brings stability, security, and strategic insight, helping schools create a seamless digital learning environment that empowers both students and educators.

Whether you’re facing resource constraints, outdated systems, or increased cybersecurity demands, partnering with an MSP could be one of the smartest moves your school makes this year.

Your focus should be on students, not tech headaches.
Partner with Reliable Solutions and start the year with confidence.

info@reliablesgrp.com

The Dark Web Is Watching. Is Your Business Ready?

Tue, 12 Aug 2025 14:54:08 GMT

Last Updated July 31, 2025 by Emelia Aceto

Key Takeaways: What You’ll Learn About the Dark Web and SMB Cybersecurity.

What the Dark Web is and how it operates as a hidden network where stolen business data is bought and sold anonymously.
Why small and mid-sized businesses are prime targets , including real-world examples of credential stuffing and common vulnerabilities.
How Dark Web Monitoring and cybersecurity training can proactively protect your organization by detecting threats early and minimizing damage.

The internet we use every day to browse Google, scroll through social media, and read the news is just the tip of the iceberg. Beneath that surface lies a hidden world: the Deep Web, and further still, the Dark Web. This isn’t just tech jargon, it’s where anonymity reigns and cybercriminals thrive.

On the Dark Web, stolen data is currency. Credit cards, login credentials, health records, company secrets: they’re all up for grabs. And while it might sound like something out of a thriller, it’s a growing, real-world danger. For small to mid-sized businesses, the Dark Web isn’t a distant corner of the internet, it’s a direct threat to your people, your data, and your bottom line.

So, What Is the Dark Web?

Unlike the everyday internet, the Dark Web is intentionally hidden and requires special software, such as Tor, to access. Its anonymity makes it the perfect environment for cybercriminals to operate freely. Here, sensitive data like login credentials, financial information, and even full business profiles are bought, sold, and traded; often before a company even knows it’s been compromised.

Why Should Small and Medium Businesses Care?

You might be thinking, We’re too small to be a target.

That’s what most SMBs believe, until it’s too late.

The truth is that cybercriminals go after small and mid-sized organizations precisely because they’re less protected. One employee’s reused password or one outdated system can be all it takes for your company’s credentials to be compromised.

Once that happens, the data often gets sold or traded on the Dark Web, where other attackers can use it to:

Access your internal systems
Impersonate staff
Steal customer or financial data
Lock you out of your own operations through ransomware

And unfortunately, these breaches don’t always announce themselves. You may not realize you’ve been hit until you’re locked out of your systems, or a client calls about a charge they never made.

A Real-World Example

Let’s say an employee reuses the same password across multiple accounts. If that password is exposed in a social media breach, cybercriminals can use it to access your business systems. Suddenly, one weak password becomes the key to internal emails, financial records, client data, and more.

This tactic, known as credential stuffing, is one of the most common ways hackers infiltrate business networks using data found on the Dark Web.

The Ripple Effect: How One Breach Can Spiral

The aftermath of Dark Web exposure can be devastating for small and medium-sized businesses:

Operational downtime caused by data loss or system lockouts
Financial losses from fraud, recovery costs, and regulatory fines
Damage to reputation that drives away customers and partners
Theft of sensitive or proprietary information

Unlike large enterprises, SMBs often lack the resources and staff to recover quickly. For many, a single breach can push the business to the brink.

How Can You Protect Your Organization?

Dark Web Monitoring is a valuable way to stay ahead of these threats. By continuously scanning for stolen or leaked data, organizations can be alerted quickly if their email domains or employee credentials appear on the Dark Web.

Having that early notice gives you more time to change passwords, secure accounts, notify stakeholders, and reduce the chance of further damage.

Equally important is employee training to reduce the risk of information being compromised in the first place. Comprehensive training on cybersecurity best practices helps teams recognize risks and better protect the business.

Prevention Starts with Awareness

Most business owners assume that if they haven’t been hacked yet, they’re safe. But the reality is that the Dark Web doesn’t wait for a major breach to cause harm. Every reused password, every unsecured login, and every third-party app connected to your systems is a potential doorway for cybercriminals.

Taking a proactive approach through monitoring, strong cybersecurity practices, and ongoing employee training is the best way to defend your business before problems arise.

Bottom line: The Dark Web isn’t just a theoretical risk. It’s an active market of cybercrime, and your business data may already be listed. Let’s make sure we find it before someone else does.

Ready to protect your organization?

Reach out to us today to learn more about Dark Web Monitoring and how we help keep your business secure.

info@reliablesgrp.com | 216.373.7768

Is Your Business Fit Enough for Windows 11?

Mon, 11 Aug 2025 14:54:20 GMT

Last Updated April 16, 2025 by Emelia Aceto

Key Takeaways: What You’ll Learn About Windows 11 Upgrades for Business

Why upgrading to Windows 11 matters , including improved security, performance, and business continuity.
The risks of running unsupported or outdated hardware , such as system crashes, downtime, and lack of Microsoft updates.
How upgrading hardware and OS together sets your business up for long-term success, lower IT costs, and fewer disruptions.

Windows 11 is the new heavyweight champ of operating systems... sleek, strong, and built for high performance. But before your business jumps into upgrading, you need to know: Is your hardware ready for the challenge, or is it still stuck in the off-season?

Upgrading to Windows 11 isn’t just about looks and new features. It’s about performance gains and security strength. But if you try to run it on outdated or unsupported hardware, you're asking for injury. This means system errors, crashes, and a whole lot of downtime. That’s the IT equivalent of pulling a hamstring mid-squat.

Don't Try to "Hack" the Workout

Yes, you technically can install Windows 11 on unsupported hardware, but it's like skipping the gym and expecting to win a body building competition. Microsoft won’t spot you: meaning no updates, no patches, and no support. If something breaks, you're on your own.

Still Running Windows 10?

That’s like clinging to your old gym shoes even though they’re falling apart.

Microsoft is ending free support for Windows 10 this October (2025) , which means:

No more updates
No more bug fixes
No more security patches

Without this support, you’re left vulnerable to cyber-attacks. While there’s a paid option for extended support, you won’t be getting the rest of Windows 11 with it, leaving your business stuck in the past.

Why This Matters for Your Business

Making the move to Windows 11 (and upgrading outdated hardware if needed) gives your business a competitive edge in today’s high-performance environment.

Here’s how it helps you stay in shape:

Drastically reduces system downtime – Less time dealing with crashes, more time closing deals.
Minimizes IT support costs – Modern systems mean fewer issues and tickets.
Boosts overall IT efficiency – Everything runs smoother, faster, stronger.
Strengthens business continuity and resilience – Your tech is ready for whatever comes next.

This is an Investment in Your Business's Fitness, and Future.

Upgrading hardware might feel like a heavy lift, but it’s really a long-term gain.

Newer devices don’t just meet Windows 11’s requirements, they perform better, last longer, and keep your operations secure. The bottom line? Meeting Windows 11’s hardware requirements isn’t optional, it’s essential.

Not sure where to start?

That’s what we're here for. Let’s build your upgrade plan and get your systems in peak condition.

Get in touch: info@reliablesgrp.com

Is Your Business Built to Withstand the Unexpected?

Sun, 10 Aug 2025 14:54:11 GMT

Last Updated April 30, 2025 by Emelia Aceto

Key Takeaways: What You’ll Learn About Business Continuity

What defines a disaster in modern business , and why system failures, ransomware, and outages are just as critical as natural disasters.
How managed continuity services like Instant Virtualization and Hybrid Cloud Recovery ensure fast, reliable restoration to keep operations running.
Why proactive protection, like ransomware detection and long-term data retention, is essential for business resilience and disaster recovery readiness.

Every business owner knows the grind: early mornings, long days, and the constant push to improve. You invest time, energy, and resources into building something strong.

But the real test isn’t in the everyday routine, it’s in how you perform under pressure.

Disasters don’t always come in the form of floods or fires. More often, they show up as unexpected system crashes, internet outages, corrupted files, or ransomware attacks, any one of which can pull the plug on your operations in seconds.

At Reliable Solutions, we define a disaster as anything that takes your business offline.

That’s why we’ve developed a business continuity plan that acts like a spotter for your business, ready to step in when things get heavy. Whether you're lifting through a local hardware failure or managing the weight of a full-blown cyberattack, our managed continuity services keep you upright and in motion.

Our Instant On-site and Off-site Virtualization ensures that, in the event of a failure, your systems are back up immediately. With Hybrid Virtualization, we combine the power of the cloud with local hardware for lightning-fast recovery times.

No bandwidth bottlenecks, no excuses.

We also believe in predictable performance. That’s why our Time-Based Cloud Retention offers clear, straightforward pricing based on how long you need to keep your data: 1, 3, or 7 years. And for businesses that need to go the distance, Infinite Cloud Retention means no expiration dates, no capacity limits... just long-term strength and stability.

Like training for peak performance, staying secure means staying proactive. Our plan includes Ransomware Detection, continuously scanning backups for telltale signs of an attack. If a threat is found, our team steps in, helping you recover with minimal disruption like a well-trained recovery plan.

Whether your business is an office, a shop floor, or a digital workspace, we’ve got your back. Our managed continuity plan supports both agentless and agent-based backups and features Inverse Chain Technology to eliminate broken backup chains, so your recovery is always clean, fast, and ready to perform.

Strong businesses aren’t just built. They’re backed up.

With Reliable Solutions, you’re not just prepared. You’re resilient, responsive, and ready to keep going, no matter what gets thrown your way.

Ready to strengthen your managed continuity game? Let’s talk: info@reliablesgrp.com

Reliable IT, Resilient Business: The Power of Proactive Support

Sat, 09 Aug 2025 14:54:13 GMT

Last Updated May 22, 2025 by Emelia Aceto

Key Takeaways: What You’ll Learn About Managed IT Services

How proactive IT management reduces downtime and improves productivity through 24/7 monitoring, real-time optimization, and preventive maintenance.
Why cybersecurity and data protection are essential , with advanced threat detection, backup, and disaster recovery services tailored for SMBs.
What to expect from responsive IT support , including fast helpdesk response times, transparent reporting, and a team that truly supports your success.

Your to-do list is already miles long. Whether you're in manufacturing, construction, accounting, law, real estate, education, entertainment, or any other field, your focus is on productivity and delivering your best work with what little time you have. With so many demands on your attention, having an extra hand can make all the difference.

That’s where Managed IT Services come in. With expert support ensuring your technology runs smoothly, securely, and efficiently, your entire organization is empowered to perform at its best. The result? Higher revenues, stronger sales, increased profitability, greater employee productivity, and deeper customer relationships… all made possible by IT that works for you.

Here’s how we handle IT at Reliable Solutions Group: with transparency, efficiency, and a commitment to keeping your business running at its best.

Proactive IT Management That Just Works

We keep your network, servers, and endpoints running smoothly so your workday stays uninterrupted. Downtime doesn’t just cause frustration, it drains productivity, stalls revenue, and disrupts your momentum. Which is why we provide 24/7 software and hardware monitoring, real-time optimization, and preventative maintenance, so we can stop problems before they start.

From managing your firewall, routers, and switches to supporting Office 365, VPN access, mobile devices, and keeping an up-to-date inventory of your equipment, we make sure your entire IT infrastructure is secure, stable, and always on.

Advanced Security & Data Protection You Can Count On

Cyber threats don’t wait, and neither do we. With next-gen endpoint protection, managed threat detection , and cloud-based threat intelligence, we keep your systems secure around the clock.

According to recent industry studies, 60% of small to medium-sized businesses (SMBs) that experience a cyber-attack go out of business within six months. The right protection isn’t just a precaution, it’s essential for your company’s survival and success.

That’s exactly why we provide full-scale backup and disaster recovery services, including Office 365 data protection and offsite replication. Whether it’s a cyberattack, hardware failure, or natural disaster, we ensure your business can recover quickly and keep moving forward with minimal disruption and maximum peace of mind.

Responsive Support & Clear Reporting That Keep You in Control

We believe that great IT support is built on strong relationships and open communication. When you reach out to our helpdesk, you can count on a prompt, thoughtful response, guaranteed within the hour on business days. We’re always here to listen and help, whether it’s a simple question or something more complex.

We’ll also share regular, easy-to-understand reports so you always know how things are going. Our aim is to make sure you feel supported and informed every step of the way. With us, you’ll always have a team that cares about your success.

When your technology runs smoothly, your business does too. At Reliable Solutions Group, we don’t just fix problems; we prevent them, protect what matters most, and give you the confidence to focus on boosting your business.

Let’s take the stress off your plate and put reliable, expert-driven IT support behind everything you do.

Ready for IT that works as hard as you do?

info@reliablesgrp.com | 216-373-7768

References:

52 Small Business Cyber Attack Statistics for 2025 by Chandan Kumar Sahoo, Qualysec

Ransomware Response Checklist

Wed, 06 Aug 2025 14:53:56 GMT

Last Updated August 2025 by Lacretta Incorvaia

Key Takeaways: What to do.

How to act fast when ransomware strikes to limit damage and data loss.
Your recovery options including what to do if you don’t have a backup.
Proactive steps to prevent ransomware from disrupting your business again.

Ransomware locks your files and demands payment to unlock them. Variants like CryptoLocker, Petya, and WannaCry are just the tip of the iceberg with new ones emerge all the time.

While the average ransom is around $4,300, the real cost often comes from downtime, which can hit $46,800 or more.

If you’re hit, here’s how to respond quickly and effectively:

Step 1. Shut down infected devices immediately

Stop the spread. Immediately disconnect infected devices from your network, turn off Wi-Fi and Bluetooth, and unplug any external drives.

Step 2. Determine the Strain and the Scope

Most ransomware tells you what it is. Knowing the strain helps you decide how to fight back. Then, assess how many devices were hit and what data was encrypted.

Next, determine how many devices were infected, as well as what kind of data was encrypted.

Step 3. Report the Incident

Notify your internal team and report the incident to the FBI or your local authorities. Reporting helps prevent future attacks and supports other victims.

Step 4. Evaluate Your Options

Got a backup ? Restore from it. If not, you can try a 3rd-party decryption tool or pay the ransom (not recommended). Paying doesn’t guarantee recovery and can make you a repeat target.

Reach out to a tech expert for advice on your unique situation.

Step 5. Prevent Future Ransomware Attacks

Train your team to spot phishing and suspicious behavior
Use endpoint security and advanced threat protection
Create a business continuity plan to bounce back quickly if hit again

While business continuity may not be able to prevent ransomware from attacking, they can prevent it from succeeding.

Ransomware attacks are brutal, but with the right response, they don’t have to be devastating.

Stay alert, stay prepared.

Unlock Your Business Potential with Reliable Solution Group’s Managed Telecom Solutions.

Tue, 05 Aug 2025 14:54:07 GMT

Last Updated June 5, 2025 by Emelia Aceto

Key Takeaways: What You’ll Learn About Managed Telecom Solutions

How to optimize your Cloud VoIP investment by ensuring proper infrastructure, leveraging mobile connectivity tools, planning smart call routing, and using call tracking for performance insights.
Ways to enhance customer experience with Contact Center solutions , including omnichannel support and real-time performance monitoring to boost satisfaction and retention.
The benefits of SD-WAN and Dedicated Internet for businesses needing faster, more reliable, and cost-effective connectivity to support cloud applications, remote work, and daily operations.

In today’s fast-paced business world, seamless communication isn’t just a convenience, it’s the foundation of every successful relationship. Whether it’s connecting with customers, collaborating with employees, or coordinating with vendors, your communication infrastructure must be reliable, efficient, and scalable.

With our managed telecom solutions, you can do just that. Backed by an extensive network of telecom partners and cutting-edge technology, we deliver tailored solutions that streamline your business operations and give you a lasting competitive edge.

So, you made the move to Cloud VOIP. What’s Next?

Investing in the upgrade to a cloud-based phone system is a big step forward. Say goodbye to bulky hardware, and say to hello flexibility and scalability! But with this shift comes new challenges that can disrupt service if not proactively addressed. To get the most out of your Cloud VoIP, start by ensuring your infrastructure can support it: proper cabling and reliable internet are critical.

Leverage tools like Access Point Handoff to seamlessly manage traffic across your company-owned mobile devices, ensuring smooth connectivity wherever work happens. Plan your call routing with fail-safes in mind: staff call-offs, outages, or system hiccups can derail communication if you’re not prepared. Skipping this step can leave you scrambling later… leading to missed connections and frustrated customers.

Also, implement a call tracking system to monitor performance metrics like wait times, call abandonment, and response rates. These are all insights that help you improve both efficiency and customer satisfaction. Most importantly, make sure your team is well-trained on the new system to reduce human error and avoid avoidable disruptions.

Contact Center Solutions: Elevate Your Customer Experience

Your customers expect seamless, timely, and personalized interactions. The quality of these experiences directly impacts your success. Reliable offers state-of-the-art Contact Center solutions that allow your business to engage customers on their terms, whether by phone, chat, email, or social media.

We don’t just provide technology; we partner with you to understand your unique needs and design a Contact Center that fits perfectly. With top-tier providers on our side, we ensure you have the tools to delight customers, improve loyalty, and drive revenue growth.

SD-WAN: Smarter, Faster, More Cost-Effective Networking

As cloud applications become the backbone of modern business, traditional WAN connections often fall short: too slow, costly, and complicated to manage. Our SD-WAN solutions solve these challenges by intelligently combining multiple types of connections, including MPLS, Cable, DSL, T1, LTE, Ethernet, which maximize bandwidth and improve application performance.

Our experts customize, deploy, and manage SD-WAN for your business, simplifying your network infrastructure while cutting costs and boosting efficiency. Your applications will run smoother than ever and your teams will stay connected without interruption.

Dedicated Internet: Performance That Powers Your Business

Reliable internet connectivity is non-negotiable for today’s business operations. Whether it’s communicating with employees, customers, or suppliers, your network must be fast, dependable, and cost-effective. Through our extensive nationwide network of telecom carriers, we design and integrate customized internet access solutions tailored to your specific performance and budget requirements.

Why Choose Reliable for Your Managed Telecom Needs?

At Reliable, we don’t just sell telecom services, we deliver solutions that grow with your business. From Cloud VoIP to Contact Centers, SD-WAN, and Dedicated Internet, our team listens, designs, and manages solutions that fit your unique needs. Our partnerships with industry-leading providers guarantee you access to the best technologies, backed by unparalleled support and expertise.

Ready to transform your communications and power your business success?

Contact Reliable today and discover how our Managed Telecom solutions can give you a sustainable competitive advantage.

Your business deserves reliable, smart communication.

Let’s make it happen: info@reliablesgrp.com

Microsoft Price Increases 2025

Sun, 03 Aug 2025 14:53:48 GMT

Last Updated November 2024 by Lacretta Incorvaia

Microsoft Pricing Updates: What You Need to Know

Effective Dates:

Copilot Monthly Billing Option: December 1, 2024
Annual Subscriptions Paid Monthly (5% Premium): April 1, 2025
Teams Phone Pricing Update: April 1, 2025

Key Changes:

�� 5% Premium for Monthly Payments on Annual Terms
Starting April 1, 2025 , any annual subscription paid monthly will incur a 5% price increase , including at renewal.
➡️ Consider switching to annual upfront billing to avoid the premium.

�� Copilot Monthly Billing Option (With 5% Premium)
Beginning December 1, 2024 , Microsoft 365 Copilot products can be billed monthly under an annual term, with a 5% higher rate than annual billing.

�� Microsoft Teams Phone Price Increase
Effective April 1, 2025 , pricing for Teams Phone with Calling Plan (US, UK, CAN) will be $17 per user/month on annual term subscriptions (new or renewing customers).

Action Items:

Review current billing arrangements to determine if switching to annual upfront billing makes financial sense.
Plan for the Copilot and Teams Phone pricing updates in 2025 budgets.
Reach out if you'd like help evaluating or updating your Microsoft 365 licensing plan.

"One Ring" Phone Scam

Sat, 02 Aug 2025 14:53:49 GMT

Last Updated December 2024 by Lacretta Incorvaia

Your phone rings once. The number looks familiar - same area code and same exchange as your local area, so you pick it up. "Hello?" No one responds on the other end of the line. You repeat, “hello?” and it feels like a bad connection or they can’t hear you on the other end. Maybe you missed the call or hung up by mistake because it only rang once. Just to be safe, you will return the call to make sure it wasn’t important.

Do NOT call back.

This is what the Federal Communications Commission, (FCC,) is calling the “one ring” or “Wangiri” scam, and it can cost you hundreds of dollars. The term ‘wangiri’ originated in Japan and means “one (ring) and cut,” and is an international scam hitting callers on both land and cellular lines.

The targeted individuals are then using the callback feature to ring back to the missed number and are actually being connected with a number outside of the United States. The charges are then incurred for per-minute international calls and will show up on your bill as a premium service, an international call, or a tolled call.

Taking it one step further, you may get a voicemail from these individuals who are calling from local numbers. They claim you have a package to pick up or it's about a relative that is sick and lives in the area.

We are used to thinking that we should be on guard when we actually hear a robocall or a person on the other line telling us that they have the information we need. This is a new way of getting victims to react without ever actually speaking with someone.

If you are the victim of this one-ring scam, you should immediately work with your phone carrier to address the charges, and then report the call by filing a complaint with the FCC – this will never come with a charge to do so .

Remember, before you call back an unknown number, verify that it is not international even if it looks legitimate on the screen. If someone does ring and you miss their call, wait for a voicemail. If it is that important, they will likely leave a message with details that might aid in deciphering the situation.

Migrating from Office 365 to Microsoft 365

Fri, 01 Aug 2025 14:53:52 GMT

Last Updated February 2021 by Lacretta Incorvaia

Key Takeaways

Upgrading from Office 365 to Microsoft 365 boosts security, device management, and collaboration with AI-powered tools like Microsoft 365 Copilot.
Successful migrations require detailed planning, a thorough inventory of your data, and reliable backup solutions to minimize downtime.
Clear communication and employee training are critical to help your team adapt quickly and make the most of the new environment.

Many business owners share a common goal: to run their companies as efficiently as possible while maximizing productivity. For many, that means transitioning from legacy Office 365 plans to Microsoft 365 : a shift that continues to gain momentum.

What’s the Difference?

Office 365 was originally introduced as a suite of Microsoft productivity apps and cloud services. In April 2020, Microsoft rebranded most Office 365 business plans as Microsoft 365 to reflect a broader offering that includes:

Advanced security features
Device management capabilities
AI tools like Microsoft 365 Copilot
Enhanced collaboration with Teams

This shift isn’t just about a name change, it’s about modernizing the workplace.

Why Companies Are Making the Move

For many organizations, the switch from Office 365 to Microsoft 365 is less of a migration and more of a license upgrade or service expansion . Businesses are making the move to:

Improve security and compliance
Enhance remote and hybrid work tools
Consolidate services to simplify management
Take advantage of features like endpoint protection, analytics, and AI integrations

Step 1: Planning
Every business and its data are unique and so is every migration. That’s why careful planning is key. We’ll help you build a clear project timeline, assign responsibilities, and address any stakeholder questions upfront.

Before we begin, we’ll take a full inventory of your email environment. This gives us visibility into potential issues, helps you clean up unnecessary data, and streamlines the migration process.

We’ll also guide you in selecting a reliable backup solution. While Office 365 offers some protection, it’s not foolproof. A strong backup plan ensures quick recovery and minimal downtime.

Many tools require manual syncing and oversight, which can be time-consuming and error-prone. With our experience and automated solutions, we’ll create a custom migration plan that gets your team up and running quickly and smoothly.

Step 2. Migration
To minimize disruption, we keep employee involvement low so they can focus on their work without stress. Keeping everyone informed about what to expect and the migration timeline helps ease concerns.

We handle all the technical details to ensure uninterrupted email service, well-informed users, and a smooth transition with minimal impact on your business.

Step 3. Adapting

Before moving to Office 365, ensure your team is ready to maximize its productivity and security benefits. Whether through training videos, intranet posts, or company-wide emails, effective training is key.

We’ll support you with the right documentation, resources, and materials to prepare your staff for a smooth transition.

Don't Wait to Migrate!

Migrating your company’s email to Office 365 is a crucial project that demands careful planning and expert execution. A trusted technology partner can ensure a smooth migration with minimal disruption and provide the training your team needs to stay productive.

If you’re considering or preparing for migration, contact us with your questions—we’re here to help you succeed.

reliable-solutions-group

When DIY IT Fails: Real Costs.

Last Updated June 19, 2025 by Emelia Aceto

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Key Takeaways: What You’ll Learn About the Risks of DIY IT

The Hidden Costs of Mismanaged IT Go Beyond the Budget

So, what’s the next step?

Ask Yourself This…

Claim your free system audit and take the first step toward smarter IT.

Is your IT provider really paying attention?

Last Updated July 17, 2025 by Emelia Aceto

Key Takeaways: What You’ll Learn About IT Provider Accountability

But this isn’t about blame. It’s about awareness.

What you need is a provider who’s committed. One who pays attention. One who cares.

You shouldn’t have to wonder if your systems are safe, you should know.

IT should never be a guessing game.

We’re here to help you move from assumptions to assurance.

Home Sweet Cyber Safe Home: Your Security Guide

Last Updated July 3, 2025 by Emelia Aceto

Key Takeaways: What You’ll Learn About Remote Work Security

1. Company Devices Are for Company Work

2. Strong, Unique Passwords Are a Must

3. Privacy Matters, Even at Home

4. Secure Your Wireless Connection

5. Keep All Software Updated, Even Your Thermostat!

6. Know Your Company’s Remote Work Policies

7. Be Mindful on Social Media

8. Watch Out for Phishing Scams

Tech Check: Get Your School Year Started Right

The Dark Web Is Watching. Is Your Business Ready?

Last Updated July 31, 2025 by Emelia Aceto

Key Takeaways: What You’ll Learn About the Dark Web and SMB Cybersecurity.

So, What Is the Dark Web?

Why Should Small and Medium Businesses Care?

A Real-World Example

The Ripple Effect: How One Breach Can Spiral

How Can You Protect Your Organization?

Prevention Starts with Awareness

Ready to protect your organization?

info@reliablesgrp.com | 216.373.7768

Is Your Business Fit Enough for Windows 11?

Last Updated April 16, 2025 by Emelia Aceto

Key Takeaways: What You’ll Learn About Windows 11 Upgrades for Business

Is Your Business Built to Withstand the Unexpected?

Last Updated April 30, 2025 by Emelia Aceto

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Key Takeaways: What You’ll Learn About Business Continuity

Reliable IT, Resilient Business: The Power of Proactive Support

Last Updated May 22, 2025 by Emelia Aceto

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Key Takeaways: What You’ll Learn About Managed IT Services

Proactive IT Management That Just Works

Advanced Security & Data Protection You Can Count On

Responsive Support & Clear Reporting That Keep You in Control

Ready for IT that works as hard as you do?

Ransomware Response Checklist

Last Updated August 2025 by Lacretta Incorvaia

Key Takeaways: What to do.

Unlock Your Business Potential with Reliable Solution Group’s Managed Telecom Solutions.

So, you made the move to Cloud VOIP. What’s Next?

Contact Center Solutions: Elevate Your Customer Experience

SD-WAN: Smarter, Faster, More Cost-Effective Networking

Dedicated Internet: Performance That Powers Your Business

Why Choose Reliable for Your Managed Telecom Needs?

Ready to transform your communications and power your business success?

Microsoft Price Increases 2025

Last Updated November 2024 by Lacretta Incorvaia

Microsoft Pricing Updates: What You Need to Know

Action Items:

"One Ring" Phone Scam

Migrating from Office 365 to Microsoft 365

What’s the Difference?

Why Companies Are Making the Move