Revolutionize Your Customer Relationships
Communication is the foundation of all successful relationships, and businesses today of all sizes and industries are measuring success by the Customer Experience. Your customers communicate using more channels than ever – are your contact center agents enabled to support digital omnichannel behavior to better engage and satisfy your customers?
Through our partnership with RingCentral, here at Reliable Solutions Group, our goal is to empower teams and enable businesses to fulfill their promise of world-class customer experience. We do this by fully implementing, managing and supporting a comprehensive Cloud Contact Center solution that is collaborative, flexible and agile enough to quickly respond to customer requests across all touch points, including voice, web, email, chat, mobile, and social media.
RingCentral Contact Center provides a robust feature set including queue and skill-based routing, IVR, and integrations into popular CRM apps like Salesforce so your team can work at peak efficiency.
- Skills-based routing connects customers to the agent who can help them best.
- Interactive voice response (IVR) enables self-service capabilities while helping you gather additional customer information.
- CRM integrations arm your agents with the right data at the right time.
Analytics and Reporting
- Gain the business insights needed to maximize agent performance and provide better customer service.
- Widget-based dashboards provide real-time and historical reporting capabilities.
- Call recording and monitoring tools allow supervisors to manage teams more easily.
- Customer Survey Application provides deeper insights into what your customers think.
- Performance Management features one dashboard to provide insight across all Contact Center systems and gamification to drive agent performance.
- Workforce Management optimizes scheduling.
- Quality Management maximizes agent performance via coaching and feedback.
- Speech and Text Analytics uncover customer hot buttons and hidden opportunities.
Flexible, Reliable and Secure
- Based in the cloud, RingCentral Contact Center allows you to easily scale your staffing up or down as needed. Agents can work from nearly anywhere even if disaster strikes your headquarters, while automatic failover capabilities allow you to continue running should your primary data center go down.
- RingCentral Contact Center guarantees 99.99% uptime and safeguards your data with PCI 1 compliance and BAA agreements for HIPAA, as well as adherence to several other key reliability standards.